RETURNS POLICY FOR UK CUSTOMERS
We hope that you will be pleased with your on line purchases when they arrive.However if you are not entirely satisfied and need to send them back we will happily refund your purchase within 14 days of despatch subject to our terms and conditions.                                                                                                                 

  • Complete the returns form which came with your order and send back with goods to be returned
  • Explain on the form wheather you require a refund or an exchange
  • Repackage the item carefully and securely,ensuring you use the correct postage
  • Ensure that you mark the parcel as returns/exchange at

              Next Generation
              71 Wentworth st,
              London
              E1 7TD UK .

  • We highly recommend that goods be returned using recorded delivery as do not accept responsibility for items lost in transit.
  • Do use a trusted and assured parcel delivery service and make sure that postage is fully paid.
  • Postage on goods returned must be fully paid by yourselves.
  • Ensure that you enclose the original receipt
  • We cannot authorize a refund without the original receipt
  • Returns must be unused and in there original packaging and swing tickets attached.
  • We do not accept returns on sale items unless they are damaged/faulty.
  • No refund shall be issued if we recieve goods that are soiled, have ordour, damaged or seemed to have been washed/used.
  • We will galdly refund within 14 days of purchase date.
  • Goods returned after 14 dayus will not be accepted
  • Next Generation reserves the right to refuse a refund if we feel that the goods are not in the original condition
  • This does not affect your statutory rights
  • We do not take responsility for packages that go astray and wehreby the postage is not paid.
  • Next Generation reserves the right to refuse a refund if we feel that the goods are not in the original. This does not affect your statutory rights.
  • We do not take responsibility for packages that go astray and where by the postage is not paid or if the package becomes damage in transit.
  • Ensure your delivery service is trusted with appropriate compensation for loss/damage.
  • Under no circumstances shall Next Generation bear the cost of expenses incurred by the customer in the process of making the return
  • Once we have verified that the goods returned are in the original condition we will send you a confirmation mail to confirm your refund.
  • We will endeavor to process your returns as quickly as possible with in 14 days of receiving the goods in question
  • We committed to provide the best possible customer care, if you have queries please do not hesitate to contact us.
              By email         :   sales@nextgeneration.com
              By phone        :   0207 377 5512
              By Fax             :   0207 377 5512
              Lines open    :   10:00am to 05:30pm Monday to Friday